Luxury Boutique Keyholder - Client Experience & Sales Lead

Zadig&Voltaire; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A luxury fashion brand in Boston seeks a Key Holder for its Copley boutique. As a Key Holder, you will be a trusted brand ambassador, responsible for opening/closing the boutique, supporting day-to-day operations, and delivering exceptional client experiences. The role requires a strong retail background, excellent customer service skills, and a passion for the luxury sector. Candidates should have a minimum of 2 years of retail experience to qualify for this exciting opportunity.

Qualifications

• Proven experience in client-focused retail sales with a strong track record.
• Strong commitment to delivering excellent customer service.
• Knowledge of retail sales techniques and providing personalized service.
• Minimum 2-year experience working within retail sales environment.

Responsibilities

• Act as a dependable point of contact for store operations.
• Maintain strong floor presence to drive sales.
• Ensure positive and personalized client experience.
• Replenish merchandise and keep the sales floor organized.
• Educate customers on key product launches.

Skills

Client-focused retail sales

Customer service

Retail sales techniques

Time management

Communication skills

Tools

Retail POS systems

MS Office

Google Docs

Job description

A luxury fashion brand in Boston seeks a Key Holder for its Copley boutique. As a Key Holder, you will be a trusted brand ambassador, responsible for opening/closing the boutique, supporting day-to-day operations, and delivering exceptional client experiences. The role requires a strong retail background, excellent customer service skills, and a passion for the luxury sector. Candidates should have a minimum of 2 years of retail experience to qualify for this exciting opportunity.