Luxury Boutique Director: Lead Sales & Client Experience

Christian Dior Couture; Las Vegas (NV); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

Paid time off

401k plan

Job summary

Christian Dior Couture in Las Vegas is seeking a Boutique Director to oversee all aspects of the boutique, including sales generation, store operations and client development. You will lead the leadership team, mentor Sales Associates, manage payroll budgets, and coordinate events with the Corporate Office to maximize traffic and revenue.

The role requires a deep understanding of luxury fashion and client service, with a history of 10+ years in boutique management and the ability to drive

Qualifications

• 10+ years of boutique management experience.
• Strong understanding of Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
• Effectively delegate tasks and follow-up with Department Managers
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate clearly and listen attentively to others, understand material, and provide instructions to all employees

Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
• Ensure that all Clients experience outstanding service at all times
• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales
• Develop product knowledge in coordination with Merchants and Training Team
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
• Report on product sell though and client feedback to make recommendations to the Merchandising Team
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Job description

Christian Dior Couture in Las Vegas is seeking a Boutique Director to oversee all aspects of the boutique, including sales generation, store operations and client development. You will lead the leadership team, mentor Sales Associates, manage payroll budgets, and coordinate events with the Corporate Office to maximize traffic and revenue.

The role requires a deep understanding of luxury fashion and client service, with a history of 10+ years in boutique management and the ability to drive