Luxury Boutique Director - Client Experience & Growth

Watches of Switzerland Group PLC; Tampa (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

The Roberto Coin Boutique Director at Watches of Switzerland Group PLC will lead a high‑performing team to deliver exceptional client experiences while achieving targets. The role centers on strategic planning, budget control, and maintaining the boutique’s premium brand image.

You will coach staff, drive sales performance, manage costs, and collaborate across the group to share best practice, ensuring long‑term client relationships and ongoing business growth.

Qualifications

• Considerable retail management experience, ideally within a luxury environment.
• Evidence of performance delivery against sales and process.
• Jewelry product knowledge.
• Proven track record of sales achievements.

Responsibilities

• Being a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
• Identifying, sharing, and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
• Ensuring profit targets are met.
• Ensuring discounts and costs are kept within budget.
• Achievement of the Boutique objectives through KPIs and department targets.
• Performance management of colleagues, providing feedback and development opportunities.
• Delivering an exceptional client service.
• Representing the Roberto Coin brand at internal and external meetings.
• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation.
• Maintaining visual merchandising to Roberto Coin’s standards.
• Managing the till and associated transactional procedures.
• Participating in and running floor / boutique training and out of hours meetings and VM changes as required.
• Completing training requirements through e‑learning and other sources.
• Ensuring all team members adhere to the company dress code standards.
• Completing all duties as assigned by management.
• Business related travel when required.

Skills

Business strategy

Budget management

Sales performance analysis

Leadership

Coaching

IT literacy

CRM & networking

Job description

The Roberto Coin Boutique Director at Watches of Switzerland Group PLC will lead a high‑performing team to deliver exceptional client experiences while achieving targets. The role centers on strategic planning, budget control, and maintaining the boutique’s premium brand image.

You will coach staff, drive sales performance, manage costs, and collaborate across the group to share best practice, ensuring long‑term client relationships and ongoing business growth.