Luxury Bell Captain — Guest Arrival Leader

Keswick Hall And Club; Charlottesville (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Keswick Hall And Club in Charlottesville, VA is seeking a Bell Captain to lead the bell services team and ensure a polished arrival and departure experience for every guest. Responsibilities include supervising bell attendants, greeting guests, coordinating luggage and room moves, and partnering with Front Desk and Valet to ensure seamless service.

Flexibility required with schedule. Candidates should have a high school diploma, hospitality training, and prior supervisory hospitality experience;

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or related training preferred.
• Hotel/resort or guest services experience required.
• Supervisory experience preferred.
• Commitment to luxury service and guest satisfaction.

Responsibilities

• Supervise and coach bell attendants and related guest services staff.
• Greet guests warmly on arrival and assist with luggage and directions.
• Coordinate luggage handling, storage, room moves, and group arrivals/departures.
• Maintain organized, clean bell stand and lobby areas.
• Collaborate with Front Desk, Concierge, Valet, Housekeeping, Security, and Transportation.

Skills

Guest service

Communication

Leadership

Problem-solving

Time-management

Team motivation

Education

High school diploma or equivalent

Hospitality coursework or related training preferred

Job description

Keswick Hall And Club in Charlottesville, VA is seeking a Bell Captain to lead the bell services team and ensure a polished arrival and departure experience for every guest. Responsibilities include supervising bell attendants, greeting guests, coordinating luggage and room moves, and partnering with Front Desk and Valet to ensure seamless service.

Flexibility required with schedule. Candidates should have a high school diploma, hospitality training, and prior supervisory hospitality experience;