Luxury Beauty Store Manager - Guest Experience Leader

L'OCCITANE Group (B Corp); Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

L'Occitane at Green Hills Mall in Nashville is seeking a Store Manager who creates an immersive, guest-first experience through exceptional service and sensory engagement. You will lead a vibrant team, coach performance, and drive sales while maintaining brand standards and operational excellence.

As a natural beauty retailer, you welcome feedback, mentor staff, and foster teamwork to deliver personalized experiences for every guest. Knowledge of skincare is a plus.

Qualifications

• Proven supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven background.
• Customer-focused mindset for internal and external guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests like cherished visitors and deliver a sensorial experience.
• Prioritize Guest Experience by personalizing service and addressing needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: apply a business mindset and solution-focused thinking.
• Foster a Team Culture: mentor and coach the team and resolve conflicts promptly.
• Communicate with Care: show empathy and active listening for clear interactions.

Skills

Retail leadership

Guest experience

Team mentoring

Communication

Clienteling advantageous

Basic technology skills

Job description

L'Occitane at Green Hills Mall in Nashville is seeking a Store Manager who creates an immersive, guest-first experience through exceptional service and sensory engagement. You will lead a vibrant team, coach performance, and drive sales while maintaining brand standards and operational excellence.

As a natural beauty retailer, you welcome feedback, mentor staff, and foster teamwork to deliver personalized experiences for every guest. Knowledge of skincare is a plus.