Store Manager - Full Time - Green Hills Mall

L'OCCITANE Group (B Corp); Nashville (TN); In loco; USD 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

L'Occitane at Green Hills Mall in Nashville is seeking a Store Manager who creates an immersive, guest-first experience through exceptional service and sensory engagement. You will lead a vibrant team, coach performance, and drive sales while maintaining brand standards and operational excellence.

As a natural beauty retailer, you welcome feedback, mentor staff, and foster teamwork to deliver personalized experiences for every guest. Knowledge of skincare is a plus.

Competenze

• Proven supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven background.
• Customer-focused mindset for internal and external guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Mansioni

• Be the Host: treat guests like cherished visitors and deliver a sensorial experience.
• Prioritize Guest Experience by personalizing service and addressing needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: apply a business mindset and solution-focused thinking.
• Foster a Team Culture: mentor and coach the team and resolve conflicts promptly.
• Communicate with Care: show empathy and active listening for clear interactions.

Conoscenze

Retail leadership

Guest experience

Team mentoring

Communication

Clienteling advantageous

Basic technology skills

Descrizione del lavoro

Who You Are:

As a Store Manager at L'Occitane at Green Hills Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.