Luxury Auto Service Lane Concierge

Joe Bullard Automotive Group; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Joe Bullard Automotive Group is seeking a Service Lane Attendant for Land Rover in Mobile to deliver an exceptional customer experience at the service intake. You will greet customers, document service needs, and coordinate with technicians to prioritize work and communicate progress.

The role requires strong communication, basic vehicle knowledge, and the ability to multitask in a fast-paced environment while upholding premium brand standards.

Qualifications

• Minimum high school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Prior customer service experience in automotive or dealership setting preferred.
• Basic knowledge of vehicle maintenance and service processes.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet customers promptly upon arrival to set a positive tone.
• Check in vehicles and record service requests and vehicle information accurately.
• Coordinate with technicians and advisors to schedule maintenance and repairs.
• Provide customers with updates on service progress and ETA.
• Maintain clean and organized service lane area to uphold standards.
• Manage keys and vehicle documentation securely and efficiently.
• Address inquiries professionally and escalate to management when needed.
• Support the service team with data entry and service order prep.

Skills

Communication skills

Interpersonal skills

Customer service experience

Basic vehicle maintenance knowledge

Multitasking

Education

High school diploma or equivalent

Tools

Dealership management software

Service scheduling systems

Job description

Joe Bullard Automotive Group is seeking a Service Lane Attendant for Land Rover in Mobile to deliver an exceptional customer experience at the service intake. You will greet customers, document service needs, and coordinate with technicians to prioritize work and communicate progress.

The role requires strong communication, basic vehicle knowledge, and the ability to multitask in a fast-paced environment while upholding premium brand standards.