Business Development Representative

Volvo Cars Princeton; Lawrenceville (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Job summary

Volvo Cars Princeton is looking for a customer service representative to enhance their client relations. You will provide product information, follow up with leads, and engage with customers via various platforms.

The ideal candidate should have a strong customer service background, especially in automotive, and be proficient in CRM software. Join Volvo Cars Princeton for comprehensive training and growth opportunities within the company!

Qualifications

• At least one previous role based in customer service experience.
• Experience using a CRM, preferably in the automotive industry.
• Valid driver's license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries.
• Provide initial product information and direct customers to resources.
• Present financing options based on customer needs.
• Follow up with leads by phone, text and email.
• Utilize CRM tracking system daily.

Skills

Customer service experience

CRM software proficiency

Attention to detail

Strong computer skills

Positive and hardworking personality

Job description

Come work for one of the fastest growing luxury brands in the region! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Volvo of Princeton. You can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Volvo of Princeton, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, opportunities for advancement, complete with on‑job training and ongoing personal development.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

Responsibilities

• Answer customer calls and establish follow‑ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads by phone, text and email.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience.
• Experience using a CRM, preferably in the automotive industry.
• Attention to detail and professionalism.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.