Luxury Auto Service Advisor

J.B.A Infiniti; Ellicott City (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life and AD&D insurance (individual,  

Disability, cancer, critical illness,

Competitive PTO with annual renewal

Paid holidays

401(k) with company match

Employee discounts on vehicles, parts,

Ongoing training and professional

Job summary

J.B.A. Infiniti in Maryland is seeking a professional Service Advisor to serve as the primary link between customers and the service team, delivering a premium ownership experience through clear communication and trusted guidance throughout the repair process.

The ideal candidate has strong customer service, problem-solving, and sales-minded abilities, with at least two years in automotive service; Reynolds & Reynolds experience is a plus. A valid driver's license is required.

Qualifications

• Minimum of 2 years of experience in the automotive service industry.
• Luxury brand experience is a plus.
• Reynolds & Reynolds experience preferred but not required.
• Valid driver’s license and clean driving record; meet driver eligibility requirements.

Responsibilities

• Serve as the primary point of contact for service customers, delivering a professional and welcoming experience.
• Greet customers promptly and accurately document vehicle concerns and service needs.
• Communicate recommended maintenance and repair services clearly and effectively.
• Monitor repair progress and provide timely updates to customers throughout the service process.
• Manage repair orders from write-up through completion, ensuring accuracy and attention to detail.
• Coordinate workflow between customers, technicians, and parts personnel to maximize efficiency.
• Assist customers with warranty coverage questions, maintenance recommendations, and repair explanations.
• Help maintain strong customer satisfaction and CXI/CSI scores.
• Ensure technician productivity by effectively scheduling and selling available service capacity.
• Assist with parts ordering and repair planning when necessary.
• Maintain accurate records and ensure all documentation complies with manufacturer and dealership requirements.
• Support dealership policies, procedures, and compliance with applicable laws and regulations.
• Foster positive working relationships with customers, coworkers, and manufacturer representatives.

Skills

Customer service

Communication

Interpersonal abilities

Organizational skills

Time-management

Teamwork

Sales-minded

Independent work

Valid driver's license

Tools

Reynolds & Reynolds

Job description

J.B.A. Infiniti in Maryland is seeking a professional Service Advisor to serve as the primary link between customers and the service team, delivering a premium ownership experience through clear communication and trusted guidance throughout the repair process.

The ideal candidate has strong customer service, problem-solving, and sales-minded abilities, with at least two years in automotive service; Reynolds & Reynolds experience is a plus. A valid driver's license is required.