Luxury Auto Service Advisor

Group 1 Automotive, Inc.; Arlington (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

BMW of Arlington is seeking a customer-focused Service Advisor to act as the primary liaison between customers and the service department. You will document issues, recommend maintenance, and coordinate service to ensure a premium ownership experience.

Ideal candidates have strong communication skills, attention to detail, and experience with dealership software systems. This on-site role requires a valid driver's license and high school diploma.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and experience with dealership software/CRM.

Responsibilities

• Greet customers promptly upon arrival.
• Document vehicle issues and service needs accurately.
• Recommend maintenance and repairs based on condition and manufacturer guidelines.
• Prepare repair orders and obtain customer authorization.

Skills

Customer service

Communication

Multitasking

Attention to detail

CRM platforms

Education

High school diploma

Tools

CDK

Reynolds & Reynolds

Job description

BMW of Arlington is seeking a customer-focused Service Advisor to act as the primary liaison between customers and the service department. You will document issues, recommend maintenance, and coordinate service to ensure a premium ownership experience.

Ideal candidates have strong communication skills, attention to detail, and experience with dealership software systems. This on-site role requires a valid driver's license and high school diploma.