Luxury Arrival & Departure Ambassador

Hilton; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Waldorf Astoria New York seeks a Waldorf Ambassador to welcome guests and shape the arrival and departure experience, embodying the spirit of Forbes 5-Star service.

You will be the first and last point of contact, ensuring personalized attention, assisting with luggage, escorting guests, and coordinating with Front Desk to deliver seamless service in a pristine lobby and porte-cochere.

Join us to create memorable experiences that uphold our luxury standards in iconic New York hospitality.

Responsibilities

• Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
• Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
• Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
• Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
• Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
• Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
• Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochere are immaculately presented and organized at all times
• Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
• Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
• Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards

Job description

Waldorf Astoria New York seeks a Waldorf Ambassador to welcome guests and shape the arrival and departure experience, embodying the spirit of Forbes 5-Star service.

You will be the first and last point of contact, ensuring personalized attention, assisting with luggage, escorting guests, and coordinating with Front Desk to deliver seamless service in a pristine lobby and porte-cochere.

Join us to create memorable experiences that uphold our luxury standards in iconic New York hospitality.