Luxury Apartment Leasing Consultant with Commission Potential

Keeley Companies, Inc.; St. Louis (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Commission bonus potential

Job summary

Keeley Companies, Inc. in St. Louis, MO, is seeking an outgoing Leasing Consultant to join our team. You will manage leads, qualify renters, schedule tours, and assist applicants through the move-in process with a focus on outstanding service.

You will welcome prospective residents, explain community features, coordinate applications and deposits, and collaborate with management to meet leasing goals. A high standard of hospitality and professional communication is essential.

Qualifications

• Minimum of 2 years in relevant customer service.
• Associate’s or bachelor’s degree preferred.
• High school diploma or GED required.
• Leasing, marketing and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Responsibilities

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.
• Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
• Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment.
• Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
• Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.
• Participate in marketing and neighborhood outreach activities to generate leads.
• Gather and report on market competition; shop competitive properties.
• Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).
• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
• Assist with resident renewals, promotions, and events as directed.

Skills

Customer service

Sales

Hospitality

Communication

Leasing

Marketing

Resident relations

Fair Housing

Education

Associate’s or bachelor’s degree preferred.

Job description

Keeley Companies, Inc. in St. Louis, MO, is seeking an outgoing Leasing Consultant to join our team. You will manage leads, qualify renters, schedule tours, and assist applicants through the move-in process with a focus on outstanding service.

You will welcome prospective residents, explain community features, coordinate applications and deposits, and collaborate with management to meet leasing goals. A high standard of hospitality and professional communication is essential.