Luxury Activities Concierge & Reservations Expert

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 25,000 - 33,000; Full time

Job summary

Beemok Hospitality Holdings LLC in Charleston, SC seeks an Activities Reservation Agent to deliver luxury guest experiences by selling and managing activity reservations across channels, aligning with brand standards. You will act as a trusted advisor, qualifying guest needs and curating experiences to maximize satisfaction and revenue.

The role requires polished communication, precise data entry, and the ability to coordinate with concierge and front desk teams to ensure flawless service

Qualifications

• Minimum high school diploma or GED required.
• Exceptional verbal and written communication with professional etiquette.
• Strong data entry and computer proficiency with attention to detail.

Responsibilities

• Deliver refined telephone service while selling, confirming, and managing activity reservations.
• Qualify guest needs and curate experiences within brand standards to maximize revenue.
• Process reservations across online, email, fax, voicemail, and third-party systems.
• Communicate reservation details to operating departments for seamless service.
• Collaborate with concierge and front office to ensure elevated guest experiences.
• Maintain accurate documentation and confidentiality in line with luxury standards.

Skills

High school diploma

Excellent communication

Data entry

Multitasking

Guest engagement

Education

High school diploma or GED

Job description

Beemok Hospitality Holdings LLC in Charleston, SC seeks an Activities Reservation Agent to deliver luxury guest experiences by selling and managing activity reservations across channels, aligning with brand standards. You will act as a trusted advisor, qualifying guest needs and curating experiences to maximize satisfaction and revenue.

The role requires polished communication, precise data entry, and the ability to coordinate with concierge and front desk teams to ensure flawless service