Activities Reservation Agent

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 25,000 - 33,000; Full time

Job summary

Beemok Hospitality Holdings LLC in Charleston, SC seeks an Activities Reservation Agent to deliver luxury guest experiences by selling and managing activity reservations across channels, aligning with brand standards. You will act as a trusted advisor, qualifying guest needs and curating experiences to maximize satisfaction and revenue.

The role requires polished communication, precise data entry, and the ability to coordinate with concierge and front desk teams to ensure flawless service

Qualifications

• Minimum high school diploma or GED required.
• Exceptional verbal and written communication with professional etiquette.
• Strong data entry and computer proficiency with attention to detail.

Responsibilities

• Deliver refined telephone service while selling, confirming, and managing activity reservations.
• Qualify guest needs and curate experiences within brand standards to maximize revenue.
• Process reservations across online, email, fax, voicemail, and third-party systems.
• Communicate reservation details to operating departments for seamless service.
• Collaborate with concierge and front office to ensure elevated guest experiences.
• Maintain accurate documentation and confidentiality in line with luxury standards.

Skills

High school diploma

Excellent communication

Data entry

Multitasking

Guest engagement

Education

High school diploma or GED

Job description

The Activities Reservation Agent is a key ambassador of the hotel’s luxury brand, responsible for creating seamless, personalized guest experiences through expert reservation sales and service excellence. Serving as a trusted advisor on activities and experiences, the ARS converts inbound inquiries into curated reservations while upholding the highest standards of professionalism, accuracy, and hospitality. This role directly supports guest satisfaction, revenue optimization, and flawless service execution across departments.Key Duties and ResponsibilitiesDeliver refined, world-class telephone service while selling, confirming, and managing activity reservations tailored to each guest’s preferences.Serve as a knowledgeable consultant, qualifying guest needs and curating experiences within established brand standards and operational guidelines to maximize both satisfaction and revenue.Accurately process reservations through multiple distribution channels, including online platforms, email, fax, voicemail, third-party systems, and internal request forms, as assigned.Consistently achieve individual and team revenue goals while maintaining the integrity of the guest experience and luxury service standards.Provide precise and timely information regarding hotel amenities, seasonal offerings, operating hours, and special events with confidence and attention to detail.Ensure all reservations are meticulously documented, communicated, and executed in accordance with luxury service expectations and operational excellence.Establish clear expectations throughout the booking process, anticipating guest needs and eliminating friction points.Communicate complete and accurate reservation details to operating departments to ensure seamless service delivery.Resolve guest concerns related to the reservation process with poise, empathy, and a solution-oriented mindset.Partner collaboratively with concierge, front office, and other departments to deliver a cohesive, elevated guest experience.Maintain strict adherence to all brand standards, policies, procedures, and confidentiality requirements.Performance effectiveness will be evaluated regularly based on service quality, accuracy, consistency, and revenue contribution.Perform additional responsibilities as assigned by the Reservations Manager or departmental leadership to support evolving business needs.Required Skills and AbilitiesHigh school diploma or GED required.Exceptional verbal, written, and listening communication skills with a polished telephone presence and professional etiquette.Two or more years of customer service experience preferred, with hospitality, luxury retail, or reservations experience strongly desired.Warm, engaging interpersonal style with a genuine passion for service and guest engagement.Consistently positive, confident, and welcoming tone of voice.Ability to handle demanding or discerning guests with discretion and composure.Strong attention to detail with excellent data entry and computer proficiency.Proven ability to multitask and prioritize in a fast-paced, guest-centric environment.Ability to remain seated and engaged in continuous phone communication for extended periods.Flexibility to work weekends, holidays, and peak business periods as required.Physical RequirementsThe physical demands outlined below are representative of those required to successfully perform the essential functions of this role:Ability to lift and carry equipment or supplies weighing up to 30 pounds.Capacity to manage conflict, solve problems, and make sound decisions under pressure.May require extended periods of standing or walking during peak operational hours or special events.Clear vision is required for reviewing reservation details, reports, and operational documentation.Adequate hearing is required for effective communication with guests, colleagues, and stakeholders.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position._______________________________________________________________________________BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.