Lux Spa Supervisor - Lead Guest Experience & Ops

Sage Restaurant Group; Wayzata (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hotel & Restaurant Discounts across US

Paid vacation, sick and holiday pay

Medical, Vision, Dental Insurance

401k

Convenient Location

Free Shift Meal

Complimentary Parking

Job summary

TheHotel Landing in Wayzata, Minnesota seeks a Spa Operations Supervisor to oversee all areas of spa operations in the absence of the Spa Director. You will ensure efficient service and create memorable experiences for spa guests, responding professionally to inquiries about reservations, club information and guest concerns.

Responsibilities include supervising front desk, massage and estheticians, coaching staff, handling cash and charges, and upselling services.

Qualifications

• High school education or equivalent experience.

Responsibilities

• Supervise associates in front desk, massage and estheticians to ensure quality service.
• Train, direct the work of the front desk team members and coach them to maintain operations.
• Resolve customer issues and complaints quickly to maintain satisfaction.
• Complete check-in procedures for arriving guests and facilitate checkout.
• Manage cash handling and posting of receipts, ensuring accurate spa charges.
• Answer inquiries and schedule spa reservations, using suggestive selling to upsell services and retail.
• Maintain guest relations by addressing questions with timely, knowledgeable responses.
• Control cash transactions and maintain personal bank as per policy.
• Communicate issues to leadership with clarity and timeliness.
• Support retail by verifying orders and stocking inventory.

Skills

Front desk procedures

Cash handling

Customer service

Team supervision

Phone etiquette

Communication

Education

High school education

Tools

Envision

Cash register systems

Job description

TheHotel Landing in Wayzata, Minnesota seeks a Spa Operations Supervisor to oversee all areas of spa operations in the absence of the Spa Director. You will ensure efficient service and create memorable experiences for spa guests, responding professionally to inquiries about reservations, club information and guest concerns.

Responsibilities include supervising front desk, massage and estheticians, coaching staff, handling cash and charges, and upselling services.