Lux Spa Massage Therapist: Elevate Guest Wellness

Raffles Hotels & Resorts; Boston (MA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Medical, dental, vision & life

Personal development opportunities

CSR activities

Job summary

Raffles Boston is seeking a Guerlain Spa Massage Therapist to ensure the seamless delivery of massage and body treatments in a luxury hotel spa. You will uphold brand standards and provide guests with the highest levels of service.

Responsibilities include preparing rooms, maintaining cleanliness, upselling treatments, and ensuring guest comfort, safety and privacy throughout each session. A valid state massage license and 2 years in a luxury spa are required.

Qualifications

• Must possess current and valid license as a massage therapist in state of employment.
• Minimum 2 years’ experience in a luxury spa environment.
• Certified and skilled in performing various modalities of massage.

Responsibilities

• Provide massage and body treatments to guests.
• Promote wellness and accommodate guests to achieve their goals.
• Assess guest needs and inquire about contraindications prior to service commencing.
• Escort guests to and from treatment rooms, and other spa areas as requested by guests.
• Prepare treatment room and work areas at the beginning of each shift.
• Maintain cleanliness of work area throughout shift, sanitizing and properly store tools and equipment at the end of each shift.
• Promote and upsell treatments and retail suited to guest needs.
• Keep up to date with current techniques and modalities related to the field of work.
• Periodically ascertain guest comfort, safety and privacy throughout the service. Direct all efforts toward guest satisfaction.
• Handle guest incidents in accordance with Raffles Standard Operating Procedures, and informing supervisor/manager.
• Report any treatment room defects to spa management to ensure prompt follow up.
• Maintain current skills and license in specialized area per state requirements.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.
• Adhere to all Raffles Brand Standards, department procedures and spa service standards.

Skills

Massage therapy

Guest service

Communication

Education

Licensed Massage Therapist

Spa modality certificates

Job description

Raffles Boston is seeking a Guerlain Spa Massage Therapist to ensure the seamless delivery of massage and body treatments in a luxury hotel spa. You will uphold brand standards and provide guests with the highest levels of service.

Responsibilities include preparing rooms, maintaining cleanliness, upselling treatments, and ensuring guest comfort, safety and privacy throughout each session. A valid state massage license and 2 years in a luxury spa are required.