Lux Spa Linen Runner — Luxury Spa Support

Wynn Resorts, Limited; Everett (MA); On-site; USD 25,000 - 35,000; Part time

Job summary

Encore Boston Harbor, a Wynn Resorts property in Everett, MA, seeks a Linen Runner – Spa to support the spa team and maintain clean, well-stocked spa rooms and back-of-house areas. You will manage linen par levels and assist staff to ensure exceptional guest and team member experiences.

You will coordinate linen movement, inventory, and timely deliveries, while adhering to Encore standards and safety practices.

Qualifications

• 18 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school or equivalent degree preferred.
• Minimum of 1 year experience in a demanding high volume luxury spa or resort environment preferred.
• Conversational English required. Ability to respond to common inquiries from other employees or guests.
• Ability to compute basic mathematical calculations.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Assists peers, guests, other departments or leaders at all times.
• Accurately conducts monthly linen inventory along with providing Spa linen demands daily.
• Delivers and retrieves clean and soiled spa linen and robes to department along with retrieving and delivering clean and soiled linen to the linen dock.
• Maintains and communicates par levels to leadership to ensure adequate linen based on business demand.
• Maintains and counts spa linen ragouts to track monthly.
• Assists Spa leadership team in monthly linen ordering.
• Folds towels to department standards and delivering to department as needed.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Skills

Conversational English

Education

High school or equivalent

Job description

Encore Boston Harbor, a Wynn Resorts property in Everett, MA, seeks a Linen Runner – Spa to support the spa team and maintain clean, well-stocked spa rooms and back-of-house areas. You will manage linen par levels and assist staff to ensure exceptional guest and team member experiences.

You will coordinate linen movement, inventory, and timely deliveries, while adhering to Encore standards and safety practices.