Lux Spa Concierge: Elevate Luxury Guest Experiences

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

401k matching

Paid time off

Job summary

Monarch Casino Resort Spa Black Hawk is seeking a Spa Concierge to warmly welcome guests and manage their spa journey from arrival to departure. The role emphasizes anticipatory service, attention to detail, and brand ambassador responsibilities within a luxury wellness environment.

The Concierge will handle reservations, check-ins/outs, and tailor recommendations for treatments while coordinating with therapists and leadership to ensure an exceptional guest experience.

Qualifications

• Experience in luxury hospitality or premium guest services.
• Familiar with Forbes Travel Guide service standards and anticipatory service.
• Strong phone etiquette and professional communication.
• Excellent attention to detail and guest–oriented approach.

Responsibilities

• Greet and welcome guests with personalized attention per Forbes standards.
• Manage spa reservations and front-desk check-ins/outs accurately.
• Coordinate appointments to balance guest preferences and therapist schedules.
• Provide tailored recommendations for treatments and spa enhancements.
• Upsell luxury spa services and retail products.

Skills

Luxury hospitality

Forbes standards

Phone etiquette

Guest service

Reservations systems

Tools

Reservation systems

Job description

Monarch Casino Resort Spa Black Hawk is seeking a Spa Concierge to warmly welcome guests and manage their spa journey from arrival to departure. The role emphasizes anticipatory service, attention to detail, and brand ambassador responsibilities within a luxury wellness environment.

The Concierge will handle reservations, check-ins/outs, and tailor recommendations for treatments while coordinating with therapists and leadership to ensure an exceptional guest experience.