Lux Showroom Experience Host - Part-Time

Brilliant Earth; Beverly Hills (CA); Sur place; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Career growth

Employee discounts

Sales incentive programs

401k match

Parental leave

Résumé du poste

Brilliant Earth seeks a part-time Showroom Experience Host in Beverly Hills to greet customers, uphold a premium showroom environment, and act as the brand ambassador for our sustainable jewelry mission. The role is in-person, Thursday through Saturday, with a focus on delivering exceptional service and coordinating showroom operations.

You will handle post-sale visits, appointment confirmations, and feedback-driven improvements, while maintaining merchandising standards and ensuring a safe,

Qualifications

• Passion for the customer and delivering a premium showroom experience.
• Ability to balance multiple interactions with care in a fast-moving environment.
• Strong communication skills for in-person, email, or chat interactions.

Responsabilités

• Proactively greet and assist customers, creating a memorable one-on-one experience.
• Act as brand ambassador and promote Brilliant Earth's values and mission.
• Conduct post-sale appointments for pickups, exchanges, or inquiries.
• Call customers to confirm showroom appointments and address questions.
• Review feedback to continuously improve the customer experience.
• Maintain luxury showroom appearance and merchandising guidelines.
• Coordinate facilities maintenance and resolve issues in the location.
• Enforce policies in the waiting area to ensure safety and security.

Connaissances

Customer service

Greet customers

Communication

Team collaboration

Multi-tasking

Attention to detail

Description du poste

Brilliant Earth seeks a part-time Showroom Experience Host in Beverly Hills to greet customers, uphold a premium showroom environment, and act as the brand ambassador for our sustainable jewelry mission. The role is in-person, Thursday through Saturday, with a focus on delivering exceptional service and coordinating showroom operations.

You will handle post-sale visits, appointment confirmations, and feedback-driven improvements, while maintaining merchandising standards and ensuring a safe,