Guest Services Concierge

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Discounted room rates at Omni Hotels &

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Job summary

Omni Hilton Head Oceanfront Resort in Hilton Head Island, SC, seeks a Concierge to serve as a key ambassador, delivering personalized, anticipatory service that exceeds guest expectations. This role focuses on creating memorable stays by understanding guest preferences and offering tailored recommendations.

The Concierge will assist with reservations, local guidance, and special requests while upholding Omni's culture of genuine hospitality and teamwork across departments.

Qualifications

• Previous experience in hospitality, guest services, or a luxury customer service environment preferred.
• Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
• Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
• Handle guest inquiries, requests, and concerns with urgency and professionalism
• Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences

Skills

Hospitality experience

Guest services

Communication skills

Interpersonal skills

Multitasking

Professional appearance

Tools

Microsoft Office

Hotel systems

Job description

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Position Summary

The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.

Essential Responsibilities

• Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
• Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
• Handle guest inquiries, requests, and concerns with urgency and professionalism
• Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences
• Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments
• Accurately document guest preferences and requests in the system for personalized service
• Support front office operations as needed, including communication with other departments
• Uphold Omni’s service standards and contribute to a positive team environment

Qualifications

• Previous experience in hospitality, guest services, or a luxury customer service environment preferred
• Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus
• Excellent communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and demeanor
• Flexible schedule, including weekends and holidays
• Proficiency in Microsoft Office and/or hotel systems preferred

Physical Requirements

• Ability to stand for extended periods
• Ability to occasionally lift up to 25 lbs
• Ability to move throughout the resort as needed

Omni Culture & Expectations

• Demonstrate Omni Hotels & Resorts’ commitment to service excellence
• Embrace a team-first mentality and collaborate across departments
• Maintain a polished and professional presentation at all times

Perks & Benefits At Omni Hilton Head

• Competitive pay and opportunities for advancement
• Discounted room rates at Omni Hotels & Resorts nationwide
• Discounted meals during shifts
• Access to resort amenities (based on eligibility)
• Paid time off and holiday pay (for eligible associates)
• Health, dental, and vision insurance (for eligible associates)
• 401(k) with company match (for eligible associates)
• Associate recognition programs and team member events
• Training and development opportunities to grow your hospitality career

EEO & Diversity Statements

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.

The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.