Lux Resort Concierge: Create VIP Experiences

Hyatt; California; Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

Grand Hyatt Indian Wells Resort and Villas in Indian Wells, CA, seeks a friendly Concierge to create a memorable guest experience. In a resort setting, you will offer personalized recommendations, make reservations, and assist with transportation while upholding Hyatt standards.

You will maintain knowledge of local attractions, venues, and services, and help guests with special requests, dining and activity planning.

Qualifikationen

• English communication skills required to interact with guests, coworkers and management.
• Attention to detail, speed, accuracy and courtesy in daily tasks.
• Ability to perform mathematical calculations accurately.
• Ability to resolve practical problems with limited standardization.
• Ability to handle internal and external customers with tact and diplomacy.
• Ability to work well under pressure.
• High school graduate is required.
• Punctuality and reliable attendance.
• Strong interpersonal skills for teamwork and guest interaction.
• Experience with automated property management systems is preferred.

Aufgaben

• Comply with Hyatt Carmel Valley Ranch standards and regulations.
• Maintain a warm, friendly demeanor at all times.
• Be attentive, helpful, and courteous to guests, managers, and staff.
• Provide information and assist guests with restaurants, entertainment, transportation, and reservations.
• Keep listings of local attractions, events, and services up to date.
• Provide hours of operation for on-site venues.
• Provide maps and directions and manage lobby activities.
• Know emergency procedures and assist accordingly.

Kenntnisse

English communication

Attention to detail

Math calculations

Problem solving

Customer diplomacy

Work under pressure

Punctuality

Interpersonal skills

Ausbildung

High school graduate

Tools

Automated property management system

Jobbeschreibung

Grand Hyatt Indian Wells Resort and Villas in Indian Wells, CA, seeks a friendly Concierge to create a memorable guest experience. In a resort setting, you will offer personalized recommendations, make reservations, and assist with transportation while upholding Hyatt standards.

You will maintain knowledge of local attractions, venues, and services, and help guests with special requests, dining and activity planning.