Luxury Resort Concierge: VIP Reservations & Experiences

Hyatt Hotels Corporation; Carmel-by-the-Sea (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Hyatt Hotels Corporation at Carmel Valley Ranch in Carmel, CA is seeking a Concierge to deliver personalized guest service in a luxury resort setting. You will anticipate guest needs, arrange dining reservations, tours, transportation, and premium experiences while upselling enhancements that elevate stays.

The role emphasizes a warm, attentive demeanor, knowledge of local attractions, and seamless coordination with restaurant and activity teams; a high school diploma and strong English

Qualifications

• Ability to communicate in English (spoken and written) with guests, colleagues, and management.
• Attention to detail, speed, accuracy, courtesy, and teamwork.
• Basic math and handling reservations or cash as needed.
• Ability to work under pressure and deliver exceptional guest service.
• Experience with automated property management systems is preferred.

Responsibilities

• Comply with Carmel Valley Ranch standards and safety regulations.
• Maintain a warm, friendly demeanor with guests and colleagues.
• Provide information and make reservations for restaurants, activities, transportation, and services.
• Maintain listings of local attractions and transportation options.
• Provide hours of operation for all dining and retail locations.
• Assist front desk and guest services as needed.
• Support lobby and public area upkeep and guest showings as required.
• Perform additional duties as requested by management.

Skills

English communication

Guest services

Attention to detail

Punctuality

Customer interaction

Education

High school diploma

Job description

Hyatt Hotels Corporation at Carmel Valley Ranch in Carmel, CA is seeking a Concierge to deliver personalized guest service in a luxury resort setting. You will anticipate guest needs, arrange dining reservations, tours, transportation, and premium experiences while upselling enhancements that elevate stays.

The role emphasizes a warm, attentive demeanor, knowledge of local attractions, and seamless coordination with restaurant and activity teams; a high school diploma and strong English