Lux Resort Concierge: VIP Guest Services & Experiences

The Unbound Collection by Hyatt

Carmel-by-the-Sea (CA)

On-site

USD 30,000 - 33,000

Full time

2 hours ago

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Job summary

The Unbound Collection by Hyatt at Carmel Valley Ranch seeks a Concierge to create memorable guest experiences through personalized service, activity planning, dining reservations, and transportation assistance. You will act as the resort ambassador for all amenities and services, using in-depth knowledge to tailor recommendations and fulfill special requests.

In a luxury resort environment, you will upsell premium experiences such as private tours, spa treatments, and VIP packages while

Qualifications

Ability to communicate in English with guests, coworkers, and management.
Attention to detail, speed, accuracy, and courteous service.
Ability to perform basic mathematical calculations.
Ability to solve practical problems with limited standardization.
Ability to work well with internal and external customers under pressure.

Responsibilities

Comply with Carmel Valley Ranch standards and regulations to promote safe operations.
Maintain a warm, friendly demeanor at all times.
Be attentive, helpful, and courteous to guests, managers, and colleagues.
Provide information and assist guests with restaurants, theaters, transportation, and reservations.
Maintain listings of local attractions, events, and services; provide maps and directions.
Provide hours of operation for hotel restaurants, lounges, and shops; assist with guest communications.