Lux Residences Door & Bellperson – Concierge-Style Welcome

The Knox, Auberge Collection; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The Knox Hotel Employer LLC’s Residences Door / Bellperson role welcomes homeowners, guests, and vendors at The Knox Private Residences. You’ll be the first contact at the residential entrance, support curbside operations, handling packages and coordinating vendor access with discretion and efficiency.

You will work with Concierge, Valet, Security, and Engineering teams to ensure a polished arrival and departure experience, maintain logs, and assist with move-ins/out as well as flexible

Qualifications

• Passionate about delivering exceptional service and creating strong first impressions.
• Previous experience in luxury hospitality, residential, or similar environments preferred.
• Strong communication skills with a polished and professional demeanor.
• Ability to multitask and remain organized in a fast-paced environment.
• Experience handling luggage, deliveries, or logistics preferred.
• Professional, discreet, and service-oriented mindset.
• Comfortable using radios, tablets, and communication tools.

Responsibilities

• Provide warm, professional greetings to homeowners, guests, and vendors.
• Assist with arrivals and departures, including doors, vehicles, and belongings.
• Transport luggage, groceries, and packages with care.
• Coordinate curbside activity with Valet to maintain safe traffic flow.
• Monitor entrance activity and report concerns to Security.
• Manage package intake, notifications, and secure storage.
• Support vendor access and delivery coordination, including oversized items.
• Maintain a clean, organized, and professional entrance and lobby presence.
• Partner with Concierge, Valet, Security, and Engineering teams to support daily operations.
• Maintain accurate logs related to deliveries and daily activity.
• Assist with move-ins, move-outs, and contractor coordination.
• Provide flexible coverage including evenings, weekends, holidays, and overnight shifts as needed.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Discretion

Luggage handling

Tools

Radios

Tablets

Job description

The Knox Hotel Employer LLC’s Residences Door / Bellperson role welcomes homeowners, guests, and vendors at The Knox Private Residences. You’ll be the first contact at the residential entrance, support curbside operations, handling packages and coordinating vendor access with discretion and efficiency.

You will work with Concierge, Valet, Security, and Engineering teams to ensure a polished arrival and departure experience, maintain logs, and assist with move-ins/out as well as flexible