Lux Lobby Lounge Host: Elevate Guest Experiences

Fairmont Hotels & Resorts; Del Mar (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Complimentary meals

On-site parking

Hotel discounts

Job summary

Fairmont Grand Del Mar is seeking a Lobby Lounge Host to warmly greet guests and guide them through seating and reservations. You will proactively address guest questions, maintaining an attentive, courteous presence in a luxurious resort environment.

You will coordinate with restaurant and hotel teams, ensuring accurate guest profiles and smooth service flow while upholding California hospitality standards and a high level of professionalism.

Qualifications

• Greeting guests warmly and efficiently to create a welcoming lobby atmosphere
• Demonstrating excellent service by anticipating guest needs and resolving questions
• Maintaining knowledge of hotel facilities and dining options to advise guests accurately
• Proficiently using reservation systems and guest management tools
• Collaborating with team members to ensure smooth seating, reservations, and service

Responsibilities

• Greet and assist guests in a positive, polite, and professional manner
• Maintain a proactive approach to solving guest questions or problems
• Anticipate guests’ needs and respond with urgency
• Coordinate seating and manage reservations for the lobby lounge
• Communicate guest preferences to servers and management
• Handle guest communications and reservation details accurately

Skills

Guest service

Communication

Problem solving

Math skills

Computer skills

Education

High School diploma

Job description

Fairmont Grand Del Mar is seeking a Lobby Lounge Host to warmly greet guests and guide them through seating and reservations. You will proactively address guest questions, maintaining an attentive, courteous presence in a luxurious resort environment.

You will coordinate with restaurant and hotel teams, ensuring accurate guest profiles and smooth service flow while upholding California hospitality standards and a high level of professionalism.