Lobby Lounge Host - Part Time

Fairmont Hotels & Resorts

Del Mar (CA)

On-site

USD 34,000 - 46,000

Full time

14 days+

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Benefits offered by this job

Complimentary meals

On-site parking

Hotel discounts

Job summary

Fairmont Grand Del Mar is seeking a Lobby Lounge Host to warmly greet guests and guide them through seating and reservations. You will proactively address guest questions, maintaining an attentive, courteous presence in a luxurious resort environment.

You will coordinate with restaurant and hotel teams, ensuring accurate guest profiles and smooth service flow while upholding California hospitality standards and a high level of professionalism.

Qualifications

Greeting guests warmly and efficiently to create a welcoming lobby atmosphere
Demonstrating excellent service by anticipating guest needs and resolving questions
Maintaining knowledge of hotel facilities and dining options to advise guests accurately
Proficiently using reservation systems and guest management tools
Collaborating with team members to ensure smooth seating, reservations, and service

Responsibilities

Greet and assist guests in a positive, polite, and professional manner
Maintain a proactive approach to solving guest questions or problems
Anticipate guests’ needs and respond with urgency
Coordinate seating and manage reservations for the lobby lounge
Communicate guest preferences to servers and management
Handle guest communications and reservation details accurately

Skills

Guest service

Communication

Problem solving

Math skills

Computer skills

Education

High School diploma

Job description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Company Description

About Fairmont Grand Del Mar

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Lobby Lounge Host. The Host will greet and assist guests in a positive, polite and professional manner. They will also maintain a proactive approach to solving any guest’s questions or problems. The Host will anticipate guests’ needs and respond appropriately with a sense of urgency.

Responsibilities

Display a congenial appearance and is well groomed at all times.
Communicate all reservations and guest comments to management and servers.
Maintain thorough knowledge of all restaurant and hotel offerings
Welcoming guests
Coordinating the seating of guests and managing reservations.
Answer all phone calls received at the hostess stand.
Maintain cleanliness and organization of hostess stand and entryway.
Oversee maintenance of all Reservation and Hostess equipment, software and supplies.
Communication of guest profile and expectations is essential to relay forward to servers and management.
Perform general clerical tasks including utilization of Open Table.

Qualifications

Food Handlers Card required.
High School graduate
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written
Must possess basic math skills and the ability to use a calculator.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Knowledge of Restaurant operations, its services, and facilities.
Must have superior guest service abilities as well as a complete understanding of California serving guidelines.

Wage Information

The hourly rate for this position is $19.13

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What Is In It For You

Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
Complimentary on-site parking
Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Training & Development: Learning programs through our Academies designed to sharpen your skills
Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health And Retirement Benefits

Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays

All Full-time And Part-time Employees Are Eligible For