Lux In-Room Dining Server: WOW Guests

Montage International; Baltimore (MD); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Ongoing community outreach events

Hotel discounts

Associates’ events throughout the year

Healthcare benefits

401k retirement plan with company mirr

Job summary

Montage International is seeking a Server for In-Room Dining at its luxury hotel in Baltimore. The role focuses on delivering exceptional guest experiences, assisting with menu selections, and accurate order taking while maintaining high service standards.

You will engage with guests, promote menu items, and work as part of a team to ensure timely service. A flexible schedule and hotel experience are valued, with benefits and growth opportunities offered.

Qualifications

• One year minimum of experience in food and beverage operations.
• Ability to work a flexible schedule, including weekends and holidays.
• Luxury hotel experience, a plus.
• Strong guest service and upselling skills.
• Good communication skills.

Responsibilities

• Ensure food and beverages are being served in a professional and timely manner.
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of service with the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

Skills

Communication

Guest engagement

Teamwork

Learning mindset

Micros POS

Tools

Micros POS

Job description

Montage International is seeking a Server for In-Room Dining at its luxury hotel in Baltimore. The role focuses on delivering exceptional guest experiences, assisting with menu selections, and accurate order taking while maintaining high service standards.

You will engage with guests, promote menu items, and work as part of a team to ensure timely service. A flexible schedule and hotel experience are valued, with benefits and growth opportunities offered.