Lux In-Room Dining Concierge

Paycom - ATS; Town of Florida (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL is seeking an In Room Dining Order Taker to provide prompt, courteous service for guests in a luxury hotel setting. You will know the room service menu, assist with orders, and help ensure a high-quality dining experience.

The role requires a professional demeanor, hotel food & beverage experience preferred, basic POS knowledge (Micros), and the ability to work under pressure. Flexibility for holidays and weekends is expected.

Qualifications

• Professional demeanor suitable for a luxury environment.
• Experience in food and beverage in a hotel is preferred.
• Knowledge of POS systems (Micros) is beneficial.
• Must meet state age requirements for serving alcohol.
• Food handling and TIPS certificates are assets.
• Knowledge of food and wine is a plus.

Responsibilities

• Answer telephones with proper etiquette.
• Take room service orders and relay to servers.
• Answer questions on menu; check with kitchen as needed.
• Suggest items and upsell where appropriate.
• Notify guests and management of delays.
• Communicate dietary needs and allergies to kitchen.
• Know ingredients and proper presentation of menu items.
• Record orders in POS at time of order.
• Complete closing reports and process payments.
• Ensure accuracy of order details and delivery times.

Skills

Customer service

POS knowledge

Food handling

Attention to detail

Under pressure

English communication

Education

High school diploma or GED

Tools

Micros POS

Job description

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL is seeking an In Room Dining Order Taker to provide prompt, courteous service for guests in a luxury hotel setting. You will know the room service menu, assist with orders, and help ensure a high-quality dining experience.

The role requires a professional demeanor, hotel food & beverage experience preferred, basic POS knowledge (Micros), and the ability to work under pressure. Flexibility for holidays and weekends is expected.