In-Room Dining Supervisor: Luxury Guest Service & Upsell

Tb-Isle-Resort-Lp; Florida; On-site; USD 50,000 - 65,000; Full time

Job summary

JW Marriott Turnberry Resort & Spa is seeking an In-Room Dining Supervisor to oversee the in-room dining and minibar operations, ensuring exceptional guest service and financial performance. You will supervise associates, manage menu knowledge, and maintain service standards across breakfast, lunch, dinner, bar, and wine pairings.

The ideal candidate has 3–5 years in luxury food & beverage, strong POS knowledge (Micros), excellent organizational and communication skills, and the ability to

Qualifications

• 3–5 years experience in food & beverage, culinary, or related professional area.
• Professional demeanor appropriate for a luxury environment.
• Strong restaurant operation background with staff supervision.
• Excellent communication and guest service abilities.
• Knowledge of Micros or POS systems.
• Must work flexible schedules including holidays/weekends.
• Able to lift up to 50 pounds and work in a fast-paced environment.

Responsibilities

• Assist with ensuring compliance with In Room Dining/Minibar policies, standards, and procedures.
• Supervise Associates & tabletop presentation for meal service.
• Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
• Supervise opening/closing procedures of shift.
• Supervise staffing levels to meet guest service and financial objectives.
• Maintain inventory of equipment, linen, and other supplies.
• Assist in managing delivery of amenity packages and VIP gifts.
• Ensure maintenance and cleanliness of service and communicate expectations to departments.
• Monitor and control Micros/POS in accordance with guest checks and hotel reports.
• Resolve customer complaints to maintain guest satisfaction and quality.
• Provide direction to Associates to upsell In Room Dining services.
• Participate in departmental meetings.
• Promote good relations between service kitchen and stewarding.
• Assist in recruiting and interviewing Associates.
• Motivate, develop, and train staff.
• Perform other duties as required.

Skills

Customer service

Communication

Leadership

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma or GED

2-year degree in related field

Tools

Micros POS

Microsoft Office

Job description

JW Marriott Turnberry Resort & Spa is seeking an In-Room Dining Supervisor to oversee the in-room dining and minibar operations, ensuring exceptional guest service and financial performance. You will supervise associates, manage menu knowledge, and maintain service standards across breakfast, lunch, dinner, bar, and wine pairings.

The ideal candidate has 3–5 years in luxury food & beverage, strong POS knowledge (Micros), excellent organizational and communication skills, and the ability to