Lux Hotel Room Attendant – Pristine Rooms & Service

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach seeks a Room Attendant to uphold luxury standards of cleanliness and presentation in guest rooms and public spaces. You will serve as a brand ambassador, ensuring a pristine, sanctuary-like environment aligned with our wellness-focused reputation.

With 1+ year of housekeeping experience, fluent basic English, and the ability to work flexible shifts, you will contribute to a high-end guest experience. This is a full-time, on-site role in a 24/7 operation.

Qualifications

• Experience: 1+ years of housekeeping experience in a luxury resort or high-end hotel environment preferred.
• Communication: Basic English proficiency is required for safety instructions and guest interaction. Bilingual skills (English/Spanish or English/Haitian Creole) are highly desirable.

Responsibilities

• Cleaning & Sanitization: Execute meticulous cleaning of guest rooms according to brand standards, including stripping and making beds with precision, dusting high-end furniture, vacuuming carpets, and polishing tile/marble surfaces.
• Bathroom Excellence: Deep-clean and disinfect bathrooms daily, ensuring all fixtures, glass, and mirrors are streak-free and sanitized using approved luxury-grade agents.
• Amenity Management: Inventory and replenish guest room supplies, including premium linens, high-end toiletries, coffee/tea service, and stationary, ensuring a "first-day" look for every guest.
• Proactive Reporting: Act as the "eyes and ears" of the property by identifying and reporting maintenance needs (leaks, HVAC issues, lighting) and safety hazards through the hotel’s digital reporting platform.
• Guest Engagement: Provide warm, professional service by responding promptly to guest requests. Adhere to the "10/5 Rule" (acknowledge at 10 feet, warmly greet at 5 feet) to foster a welcoming atmosphere.
• Safety & Compliance: Complete Florida-mandated Human Trafficking Awareness Training within 60 days of hire (Section 509.096, F.S.) and adhere to all OSHA safety protocols regarding chemical use.

Skills

Housekeeping

Job description

The Palms Hotel & Spa in Miami Beach seeks a Room Attendant to uphold luxury standards of cleanliness and presentation in guest rooms and public spaces. You will serve as a brand ambassador, ensuring a pristine, sanctuary-like environment aligned with our wellness-focused reputation.

With 1+ year of housekeeping experience, fluent basic English, and the ability to work flexible shifts, you will contribute to a high-end guest experience. This is a full-time, on-site role in a 24/7 operation.