Evening Front Desk & Guest Experience Manager

Home2 Suites by Hilton; Georgia; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401k

Employee discounts

Paid time off (PTO)

Job summary

A leading hotel chain in Georgia is seeking a dynamic Front Office Manager to assure the overall success of the hotel by meeting guest expectations for service. The position requires prior hotel management experience and involves supervising front desk operations, preparing staff schedules, and coordinating with various departments. The successful candidate will demonstrate strong leadership skills and a commitment to outstanding customer service. This role is critical to providing exceptional guest experiences at this location.

Qualifications

• 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

Responsibilities

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers’ staff.
• Ensures department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Maintains proper front desk supplies inventory.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.

Skills

Leadership

Customer service

Teamwork

Organization

Education

College degree in Hotel Administration

Job description

A leading hotel chain in Georgia is seeking a dynamic Front Office Manager to assure the overall success of the hotel by meeting guest expectations for service. The position requires prior hotel management experience and involves supervising front desk operations, preparing staff schedules, and coordinating with various departments. The successful candidate will demonstrate strong leadership skills and a commitment to outstanding customer service. This role is critical to providing exceptional guest experiences at this location.