Lumberyard Inside Sales Assoc.

Scherer Bros. Lumber Co.; Valley Haven Mobile Home Park (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom - ATS in Minnesota seeks a Customer Service and Sales Associate to assist walk-in customers with building materials, read blueprints, prepare material lists, and coordinate deliveries. Regular attendance is essential.

You will greet customers, process payments, maintain showroom displays, and support vendor communications while upholding safety standards and standard work. A high school diploma and 2–5 years in lumber are preferred; strong organizational and computer skills are essential.

Qualifications

• 2–5 years in building/lumber industry
• 2–5 years in customer service/sales in lumber industry preferred

Responsibilities

• Greet walk-in customers and answer telephones.
• Recommend and provide advice on a variety of products and services.
• Enter material list into computer.
• Process customer payment.
• Read blueprints to determine material lists.
• Estimate materials and enter estimates into computer.
• Communicate with vendors regarding pricing, availability, and products.
• Coordinate with Dispatch regarding delivery times.
• Maintain showroom displays and literature.
• Promote safety and participate in continuous improvement initiatives.

Skills

Customer Service

Blueprint Reading

Communication

MS Office

Time Management

Education

High School Diploma

2-year degree in construction technology

Tools

MS Office

Data Entry

Job description

Assist walk-in and telephone customers with the selection and purchase of building materials. Regular and reliable attendance is an essential function of this job.ESSENTIAL FUNCTIONS:Customer ServiceGreet walk-in customer and answer telephonesRecommend and provide advice on a variety of products and servicesEnter material list into computerSpecial order products from vendor catalogsProcess customer paymentEstimate MaterialsRead blueprintsDetermine material list from blueprintCalculate amount of materials neededEnter estimate into computerPrice specialty itemsCommunicationFollow-up with customer regarding items order for deliveryCommunicate with vendors regarding pricing, availability, and productsCommunicate with Dispatch regarding delivery timesShowroom/Display FloorPresent and demonstrate products throughout showroomUpdate and fill literature, products, and brochures throughout showroomContinuous ImprovementPromote and support Continuous Improvement initiatives; follow Standard work as it applies to your work area and functionsSeek input from team to identify process improvement opportunities and recommend solutionsCommitment to Standard Work and willingness to create a positive impactSafety and WellnesAssist other employees and departments as directed and neededIncrease knowledge and awareness of safety for yourself and others throughout the workplaceReport all safety concerns, hazards and incidentsFollow ergonomically correct standards in personal workspacePromote safety and wellness initiativesEDUCATION & EXPERIENCE:High School Diploma or equivalentMinimum of 2 year degree in construction technology preferred2 – 5 years in the building/lumber industry2 – 5 years customer service/sales in lumber industry preferredKNOWLEDGE, SKILLS & ABILITIES:Excellent customer service skillsKnowledge of building materials and methods requiredExcellent communication skills using verbal, written, and listening skillsAbility to read/interrupt blueprintsAbility to problem solve using analytical methods and details decisionsComputer literate (Microsoft, Word, Outlook, Data Entry, etc.)Ability to access and understand resources available within the industryExcellent organizational and time management skillsPHYSICAL DEMANDS:Ability to sit for extended periods of timeFrequent use of hands and wrist required for computer & telephone useENVIRONMENT & PHYSICAL WORKING CONDITIONS:Work indoors in Office/Desk settingOccasional work occurs in retail/showroom floor