Luggage Porter

Hotel Leveque; Wisconsin; Hybrid; USD 14,000 - 17,000; Full time

Benefits offered by this job

401k matches

Employee discounts

Free meals

On-the-job training

Medical, dental, life insurance

Job summary

The Abbey Resort invites applications for a Porter role at our Lake Geneva property. You will assist guests with luggage, escort them to rooms, and provide directions to resort amenities while maintaining a high standard of service and a welcoming demeanor.

Multiple shifts exist, including on-call options, with duties focused on guest comfort. This position emphasizes physical capability, excellent communication, and the ability to adapt to indoor and outdoor work in varying weather.

Qualifications

• Excellent interpersonal and communication skills.
• Previous hospitality or customer service experience preferred.
• Ability to lift up to 70 pounds.

Responsibilities

• Greet arriving and departing guests with a warm, professional demeanor.
• Assist guests with luggage during arrival, departure, and throughout their stay.
• Escort guests to guestrooms and orient them to room features and resort amenities.
• Escort guests to outlets, spa, gift shop, pools, and other facilities.
• Deliver luggage, packages, amenities, cribs, rollaway beds, and other items on request.

Skills

Interpersonal skills

Customer service

Physically capable

Education

High school diploma

Job description

Full Time, Part Time, and On Call Available!

Compensation: $10.00 to $12.00 per hour plus tips

JOB SUMMARY:

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION:

A Porter is responsible for creating exceptional first and last impressions by providing luggage assistance, room escorts, and guest service support throughout the resort. This position focuses exclusively on guest luggage, room deliveries, and personalized guest assistance and does not operate guest vehicles or resort shuttles.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Ability to lift up to 70 pounds.
• Excellent interpersonal and communication skills.
• Ability to work indoors and outdoors in varying weather conditions.
• Valid driver's license preferred but not required.

ESSENTIAL FUNCTIONS:

• Greet arriving and departing guests with a warm, professional demeanour.
• Assist guests with luggage during arrival, departure, and throughout their stay.
• Escort guests to guestrooms while providing an orientation to room features and resort amenities.
• Escort guests as needed to outlets, spa, gift shop, indoor or outdoor pools
• Deliver luggage, packages, amenities, cribs, rollaway beds, and other requested items.
• Respond promptly to guest requests and special service needs.
• Maintain the luggage storage area in a clean and organised manner.
• Assist in maintaining a welcoming and orderly front entrance and lobby.
• Provide directions and information regarding resort amenities, dining outlets, activities, and local attractions.
• Coordinate with the Front Desk regarding guest arrivals, departures, and special requests.
• Practice safe lifting techniques while handling guest belongings.
• Maintain confidentiality and professionalism in all guest interactions.
• Perform other duties as assigned.

MARIGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Any other task, written or verbal, assigned by Management.
• Maintain the highest level of employee/guest relations.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observe violations to Human Resources.
• Maintain a good working relationship with all Departments.

ENVIORMENT:

We are an Equal Opportunity Employer

M/F/D/V

401k Company Matches for On Call Associates!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

• Employee discounts on property and at other First Hospitality properties
• Guest room discounts for friends and family
• Free meals with every shift
• On the job training
• Welcoming and supportive global network
• Medical, dental, and life insurance, 401K and more for full-time employees
• Dental, Vision, and Teladoc benefits for part-time employees