Front Desk Supervisor

Hotel Leveque

Northern (KY)

Hybrid

USD 23,000 - 29,000

Full time

10 days ago

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Benefits offered by this job

Insurance benefits

PTO accrual from day 1

Employee discounts

Guest room discounts for friends &

Free meals with every shift

On-the-job training

Job summary

The Abbey Resort in Lake Geneva, WI is seeking a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction. This role trains new staff, coordinates with the Front Office Manager, and upholds Abbey Resort standards across shifts.

The ideal candidate possesses strong front desk knowledge, excellent English communication, and the ability to manage reservations, billing, and guest inquiries with a proactive, service‑oriented approach.

Qualifications

High school diploma or equivalent required.
Strong front desk procedures knowledge and basic computer skills.
Experience with hotel PMS and Microsoft Office.
Excellent communication in English.
Ability to handle guest issues and resolve conflicts.
Valid driver's license required.

Responsibilities

Greet and register guests and assign rooms.
Process check-outs and balance department accounts.
Run shift reports and maintain desk security.
Supervise front desk staff and train new hires.
Monitor reservations and room status; correct discrepancies.
Assist guests with information and resolve complaints.
Complete daily system reports and shift closing.
Maintain neat front desk area and security of keys and cash.

Skills

Front desk procedures

Customer service

English communication

Team leadership

Computer skills

PMS knowledge

Conflict resolution

Driver's license

Education

High school diploma or equivalent

Tools

PMS systems

Microsoft Office

Job description

Front Desk Supervisor at The Abbey Resort

Compensation: Starting at $17.00 per hour

JOB SUMMARY

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION

The Front Desk Supervisor is a fully trained and reliable front desk agent with the responsibility of their shift. They are also involved in the training of new staff as directed by the Front Office Manager. They must work well with others and be able to lead the desk personnel in order to ensure that the Abbey Resort Standards are met.

QUALIFICATIONS

Knowledge of basic front desk procedures.
High school diploma or equivalent experience/training
Ability to accomplish necessary tasks on a computer.
Extensive knowledge of hotel property management systems.
Ability to effectively communicate in the English language.
Basic understanding of group billing concepts as well as arrival/departure flow to include preparation/room blocking.
Basic understanding of PMS systems, Microsoft (Word/Excel/Outlook)
Ability to handle guest related issues and recover guests when necessary
Ability to safely operate motor vehicles with a valid driver’s license.

ESSENTIAL FUNCTIONS

Counts, verifies, and maintains a cash bank.
Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly.
Inputs reservations, makes modifications, and assists with cancellations from customers or calls.
Greets and registers guests and assigns rooms.
Processes all check-outs.
Balances all department accounts before the end of the shift and follows procedures for all computer postings.
Verifies that all checks are properly endorsed and stamped.
Maintains the neatness of the Front Desk work area.
Keeps keys and cash under constant security.
Monitors guest accounts and notifies Front Office Manager of any extreme charges to any guest account, or any suspicious action by a guest.
Runs a detailed shift audit to the printer and makes the shift closing.
Supervises the Front Desk personnel.
Assists in training new employees in the Front Desk Department.
Keeps a constant check of reservation status by taking a detailed arrival report.
Completes departure reports and follows up with the Housekeeping department on late check outs.
Verifies room status as stated on the Housekeeping report immediately after receiving it. Investigates and corrects any discrepancies.
Assists the guests with pertinent information concerning the hotel's accommodations and features and resolves complaints.
Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines.
Performs the bucket check nightly.
Performs shift closing procedures and reviews all work performed during the shift.
Monitors guest text messaging system throughout the day and responds accordingly to guest concerns and questions
Performs follow ups with guests when a request order is completed by other departments.

MARGINAL FUNCTIONS

Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Required to perform other tasks and duties as assigned.
Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

ENVIRONMENT

Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring.

Insurance Benefits & PTO Accrual from Day 1!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.