Luggage Attendant/Valet

Island Hospitality Management; Fort Lauderdale (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare plan

401(k) plan

Paid time off

Employee discounts

Wellness program

Job summary

Island Hospitality Management is seeking a Luggage/Valet Attendant in Fort Lauderdale to be the first contact for guests and provide superior service by parking and retrieving vehicles.

The role requires full-time availability with two overnight shifts per week; schedule may change based on needs. Responsibilities include greeting guests, assisting with luggage, and coordinating with front desk and bell staff.

Qualifications

• Greet guests with a warm and professional demeanor.
• Assist guests with loading/unloading luggage.
• Transport luggage to/from guest rooms safely and efficiently.
• Coordinate with front desk/bell staff for timely service.
• Must have a valid driver’s license and be 21+ years old.

Responsibilities

• Greet guests on arrival and departure.
• Load and unload luggage from vehicles.
• Direct traffic and assist with parking and vehicle retrieval.
• Tag, store, and retrieve luggage in luggage room.

Skills

Guest service

Customer interaction

Driving

Communication

Problem solving

Job description

Description

As a Luggage/Valet Attendant, you will be responsible for assisting guests as the first point of contact and providing superior guest service by parking and retrieving vehicles.

This position requires full-time with flexible availability, including the ability to work two overnight shifts per week. This is subject to change based on scheduling needs.

Requirements

Job Requirements:

• Greet guests upon arrival and departure with a warm and professional demeanor.
• Assist guests with loading and unloading luggage from vehicles.
• Transport luggage to and from guest rooms efficiently and safely.
• Tag, store, and retrieve luggage in the luggage room as needed.
• Provide directions, hotel information, and respond to guest inquiries.
• Coordinate with front desk and bell staff to ensure timely service.
• Maintain cleanliness and organization of the bell desk and storage areas.
• Handle guest requests such as arranging transportation or delivering packages.
• Report any lost or damaged luggage to the appropriate department.
• Uphold hotel policies, procedures, and safety standards at all times.
• Must have a valid Driver's License and be 21 years of age
• Park and retrieve vehicles while providing great customer service
• Open and close car doors while assisting with luggage or other belongings
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
• Collect and accurately label keys belonging to guests to ensure their proper return
• Organize and file paperwork regarding guests' vehicles and daily transactions

Job Qualifications:

• Knowledge of local roads and routes to area attractions and points of interest
• Having a proper, valid Driver's License and a clean driving record Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Previous experience in hospitality or customer service is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage (up to 50 lbs) and stand for extended periods.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of local attractions and services is a bonus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicians, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required