Lube Technician

American Automobile Association, Inc.; Santa Rosa (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values innovation and excellent service! This role involves performing essential automotive repairs and maintenance, ensuring customer satisfaction, and contributing to a safe work environment. With a commitment to employee growth and development, you'll have access to training opportunities and a supportive team. Enjoy a range of benefits including paid holidays, PTO, and a 401K matching program. If you're passionate about cars and customer service, this is the perfect opportunity for you to thrive in a reputable organization with a rich history.

Benefits

11 Paid Holidays

Up to 17 days PTO

Best in Class Benefits

401K Matching

Tuition reimbursement for ASE Certifications

Free AAA Membership

Employee discounts

Qualifications

• Minimum six months experience in general repair or lube services.
• Valid driver’s license with a safe driving record.

Responsibilities

• Perform oil changes and tire repairs for vehicles.
• Assist upper level technicians and maintain a clean work environment.
• Complete required training and stay updated on repair procedures.

Skills

Effective communication skills

Strong organization skills

Customer service focus

Automotive/mechanical background

Ability to drive manual transmission vehicles

Knowledge of diagnostic and repair procedures

Education

High School diploma or equivalent (GED)

Job description

Come Join Us!

• 11 Paid Holidays

• Up to 17 days PTO in the first year - start earning day one, 22 days off in year two

• No work on Sundays - Facility Closed

• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

• 401K Matching $1 to $1 up to 6% annually

• Tuition reimbursement for ASE Certifications

• State of the art equipment and facilities with consistent car count

• A free AAA Membership and numerous employee discounts

• Trusted Brand for over 120 years with 60 Million+ members in North America

Summary

At AAA, our Team Members strive to deliver excellent service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work contributes to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Responsibilities:

1. Performs oil changes and lubrication service for member and nonmember vehicles.
2. Performs tire repairs and installation service for member and nonmember vehicles.
3. Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
4. Assist upper level technicians as needed and for experience.
5. Test drives vehicles when practical for any/all performance or drivability concerns before performing work.
6. Retest drives after repairs to verify the issue is resolved.
7. Maintains a clean and safe work environment; cleans spills and debris immediately to reduce hazards.
8. Maintains company-provided equipment and machinery.
9. Follows safety rules and regulations.
10. Reports unsafe conditions to supervisor.
11. Attends all required training and seeks additional training to improve skills.
12. Keeps up to date on industry trends and repair procedures.
13. Completes at least 12 hours of continuing auto repair training per year.
14. Maintains customer vehicles regarding cleanliness; does not tune or adjust vehicle controls.
15. Verifies correctness of ordered parts for assigned vehicles.
16. Performs repairs according to MAP, OEM, or accepted industry standards.
17. Performs digital inspections, documents findings thoroughly, and attaches photos/videos.
18. Prioritizes comeback repairs as directed.
19. Communicates effectively with team members and management.
20. Ensures safety and accuracy of all repairs and inspections.
21. Performs other duties as assigned, potentially including travel between locations.

Knowledge/Skills/Abilities

• Effective communication skills in required language(s).
• Strong organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as needed.
• Proficiency with math, computers, and software applications.
• Customer service focus.
• Automotive/mechanical background.
• Ability to drive manual transmission vehicles.
• Knowledge of diagnostic and repair procedures.
• Maintains 20% productivity rate.

Education & Experience/ Licenses & Certifications

• High School diploma or equivalent (GED).
• Valid driver’s license with a safe driving record.
• Minimum six months experience in general repair, lube services, or tire shop.

Work Environment/Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Standing, bending, kneeling, pushing, reaching, climbing ladders.
• Exposure to loud noises.