Lubbock-Based Community Resource Navigator II

Superior HealthPlan; Superior (WI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Superior HealthPlan is seeking a Community Resource Liaison in Wisconsin to support members by connecting them to community and care resources, helping them navigate services, and supporting the care team.

This role requires 1–2 years of related experience and a high school diploma or GED, with opportunities for travel to engage with members in local communities and to participate in advisory group activities.

Qualifications

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience.

Responsibilities

• Provides support to members to connect them to known community and care resources in a cost-effective manner.
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services.
• Serves as support for members on community and care resource inquiries and opportunities available to members.
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection.
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support.
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Community outreach

Communication skills

SDOH awareness

Education

High School diploma or GED

1–2 years related experience

Job description

Superior HealthPlan is seeking a Community Resource Liaison in Wisconsin to support members by connecting them to community and care resources, helping them navigate services, and supporting the care team.

This role requires 1–2 years of related experience and a high school diploma or GED, with opportunities for travel to engage with members in local communities and to participate in advisory group activities.