LS- Performance Manager

NCB Management Services Inc; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

LegalStream is seeking an experienced Attorney Network Performance Manager to oversee a national network of collection law firms. You will drive performance through KPI analysis, strategic action planning, and clear communication with clients and partners across multiple states.

The role requires at least 5 years in litigation recovery, strong knowledge of collections, and a proven track record in improving operational efficiency and recoveries. Remote possibility available.

Qualifications

• Minimum 5 years of experience in collections litigation or creditors' rights recovery.
• Strong knowledge of legal collections operations, firm performance evaluation, and inventory management.
• Experience managing a multi-state law firm network.

Responsibilities

• Monitor and report performance of law firms across states and clients.
• Analyze KPIs and dashboards to track liquidation results, compliance, and exception handling.
• Lead monthly performance review calls with active firms and align on improvement plans.
• Provide day-to-day guidance to law firms and clients regarding case status and compliance standards.
• Address account concerns, settlement approvals, affidavit processes, and document/media management issues.
• Develop action plans for underperforming firms and track corrective measures.

Skills

Data analysis

Project management

Communication

Time management

Attention to detail

Multistate coordination

Tools

Microsoft Excel

Microsoft Outlook

CLS Collection Master

Office Suite

Job description

Job Posting TitlePerformance ManagerJob DescriptionPerformance Manager

Location: On-site preferred Overland Park, KS (Remote possibility available)

Schedule: Full-time | Monday-Friday, 8:00 AM - 5:00 PM

Company OverviewLegalStream is a national legal network dedicated to providing payment solutions and legal services for creditors. We specialize in managing a vast and compliant legal network with a wide array of additional collection services available to suit the specific needs of our clients.

Position SummaryWe are seeking an experienced and detail-oriented Attorney Network Performance Manager to oversee and enhance the performance of our national network of collection law firms. The ideal candidate will bring at least 5 years of experience in litigation recovery, possess a deep understanding of collections and creditors' rights, and demonstrate the ability to drive firm performance through analysis, communication, and strategic action planning.This individual will be responsible for managing law firms with open inventory, ensuring compliance, maximizing recoveries, and improving operational efficiencies across the legal network. Strong collaboration, project management, and data analysis skills are essential.

Key Responsibilities

• Monitor, evaluate, and report on the performance of law firms across multiple states and clients.
• Analyze KPIs and performance dashboards to track liquidation results, compliance, and exception handling.
• Conduct monthly performance review calls with active firms, discuss scorecards, and align on improvement plans.
• Provide day-to-day support and guidance to law firms and clients regarding case status, expectations, and compliance standards.
• Address account-level concerns, settlement approvals, affidavit processes, and document/media management issues.
• Make strategic recommendations for account placement to improve client recovery and portfolio performance.
• Create and monitor action plans for underperforming firms and track corrective measures.
• Compare firm performance trends and develop recovery forecasting.
• Monitor compliance with EDI reporting standards and assist firms in correcting file or status reporting errors.
• Oversee account exceptions and ensure alignment with client-defined objectives and SLAs.
• Track, manage, and follow up on all law firm issues to resolution.
• Identify geographic gaps in legal coverage and assess potential law firm partners for onboarding.
• Manage law firm onboarding and offboarding processes in collaboration with internal teams.
• Lead and support independent and cross department projects relating to account movement, documentation, and other special assignments as required.

Qualifications

• Minimum 5 years of experience in collections litigation or creditors' rights recovery.
• Strong knowledge of legal collections operations, firm performance evaluation, and inventory management.
• High proficiency in Microsoft Office tools (Outlook, Excel, Word).
• Experience using legal collections software; familiarity with CLS Collection Master is a plus!
• Excellent organizational, communication, and time management skills.
• Detail-oriented and self-disciplined with the ability to prioritize workload and meet deadlines.
• Strong data analysis skills with the ability to interpret performance trends and build improvement strategies.
• Experience managing a multi-state law firm network.
• Comfort leading calls, conducting performance reviews, and driving accountability with legal partners.
• Knowledge of compliance requirements and regulatory standards in collections/legal recovery.

If you're a driven professional passionate about legal operations and performance optimization, and you're ready to help shape and lead a growing national network of high-performing law firms we would love to hear from you!