LPN Clinical Triage Specialist

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 48,000 - 62,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA seeks an LPN to join our Access Center team. You will answer calls, verify patient information, follow clinical protocols, and provide timely triage and support to patients and staff.

Requirements include graduation from an accredited nursing program, active LPN license in PA or NJ or compact state, and at least two years in healthcare with customer service in a contact center preferred.

Qualifications

• Graduate of an accredited nursing program.
• Active LPN licensure in Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.

Responsibilities

• Answers telephones
• Prioritizes clinical triage calls
• Follows clinical protocols
• Coordinates services, as needed
• Verifies patient demographic information and accurately enters the updated information into electronic health record
• Serves as first level of clinical triage for patient and staff issues, and provides clinical advice based on clinical protocols, procedures, and escalation paths
• Escalates patient concerns to CTS (RN) or Clinical Triage Supervisor to better assist patients with complex clinical concerns
• Manages and responds to electronic patient messages whenever not answering inbound patient calls, and uses clinical judgment to prioritize, elevate, and accommodate patients
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role
• Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center
• Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments
• Other related duties as assigned

Skills

Customer service

Telephone triage

Clinical protocols

Education

Graduate of an accredited nursing program

Job description

St. Luke's University Health Network in Allentown, PA seeks an LPN to join our Access Center team. You will answer calls, verify patient information, follow clinical protocols, and provide timely triage and support to patients and staff.

Requirements include graduation from an accredited nursing program, active LPN license in PA or NJ or compact state, and at least two years in healthcare with customer service in a contact center preferred.