LPN Clinical Coordinator – Office-Based Nursing

Community Home Health Care & CIHC; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Home Health Care is seeking an organized LPN to join our nursing department as a Clinical Coordinator/Office Nurse. This office-based role supports daily clinical operations, handles nursing-related calls, and coordinates prior authorizations to ensure timely, high-quality care.

Responsibilities include receiving calls, processing referrals and admissions, maintaining records, and coordinating with case management and billing.

Qualifications

• Current Indiana LPN license in good standing.
• Home health care experience preferred.
• Experience with prior authorizations, insurance verification, referrals.
• Knowledge of medical terminology.
• Strong organization, communication, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable communicating by telephone with clients, families, staff, physicians, and payer representatives.
• Experience with electronic medical record systems preferred.

Responsibilities

• Receive and respond to nursing-related office calls from clients, caregivers, physicians, and other healthcare professionals.
• Assess concerns within the nurse’s scope of practice and communicate urgent or unresolved matters to the appropriate clinical leader.
• Apply for and submit prior authorization requests with Medicaid, insurance companies, and other payers.
• Follow up on pending authorizations and troubleshoot delays, missing information, denials, and other authorization issues.
• Maintain accurate authorization records and communicate approval status, service dates, and authorized hours to nursing, scheduling, and billing staff.
• Take new referrals and assist the nursing team with the admission process.
• Collect and review required clinical and referral documentation.
• Maintain tracking systems for supervisory visits, comprehensive assessments, recertifications, and OASIS documentation.
• Provide timely information and updates to case management staff.
• Monitor missed-visit reports and assist with required physician notifications and orders.
• Communicate and cooperate with other departments to support clients and employees.
• Maintain accurate and timely documentation in the agency’s electronic medical record system.
• Follow HIPAA requirements and all applicable federal, state, payer, and agency regulations.
• Assist other departments and complete additional duties assigned by management that are appropriate to the employees’ training, licensure, and skills.

Skills

Organizational skills

Communication skills

Problem solving

Multitasking

Telephone communication

Education

Indiana LPN license

Tools

EMR systems

Job description

Community Home Health Care is seeking an organized LPN to join our nursing department as a Clinical Coordinator/Office Nurse. This office-based role supports daily clinical operations, handles nursing-related calls, and coordinates prior authorizations to ensure timely, high-quality care.

Responsibilities include receiving calls, processing referrals and admissions, maintaining records, and coordinating with case management and billing.