LPN Care Guide

OSF HealthCare; Peoria (IL); On-site; USD 32,000 - 47,000; Full time

Job summary

OSF HealthCare in Peoria, IL seeks a Licensed Practical Nurse Care Guide. This hourly role supports the patient journey, from registration and payments to rooming and care assistance, working to maximize clinical excellence and patient experience.

The Care Guide collaborates with providers, handles front/back-office tasks, and may float to different facilities based on business needs. LPN licensure and BLS are required or completed soon after hire.

Qualifications

• Education: High School Diploma or GED.
• LPN license required; BLS for Health Care Providers within 2 weeks of hire date.
• Excellent interpersonal and communication skills.
• Solid computer skills with Microsoft software; Epic knowledge preferred.

Responsibilities

• Register patients, collect payments, and room patients in outpatient settings.
• Assist providers with care, discharge patients, and perform follow-up tasks.
• Support front and back-office duties and ensure smooth patient flow.
• Float to various facilities as needed and uphold patient advocacy.

Skills

Interpersonal communication

Problem-solving

Detail-oriented

Customer service

Teamwork

Education

High School Diploma/GED

Tools

Epic

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Pay range for this position is $23.42 - $34.10/hour. Actual pay is based on years of licensure. This is an Hourly position.

Overview

POSITION SUMMARY: The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School Diploma/ GED
• Licensure/ Certification: LPN License, and American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date
• Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of Epic Ability to maintain effective and organized systems to ensure timely patient flow.

PREFERRED QUALIFICATIONS: Experience: 1 year experience in a clinical service. Previous experience with an electronic health record. Experience with injections, minor procedure assistance

OSF HealthCare is an Equal Opportunity Employer.