LPN Care Guide

OSF HealthCare; Fond du Lac (IL); On-site; USD 32,000 - 47,000; Full time

Job summary

OSF HealthCare is seeking a Licensed Practical Nurse Care Guide to register patients, assist providers with care, and manage front and back-office duties in outpatient settings. The role includes rooming patients, collecting payments, and ensuring a smooth patient experience.

The position requires an LPN license and BLS, with strong communication and computer skills, and the ability to float to different facilities as needed. Prior clinical experience and EHR familiarity are preferred.

Qualifications

• Education: High School Diploma or GED.
• LPN license and BLS for Health Care Providers to be completed within 2 weeks of hire date.
• Excellent interpersonal and communication skills; solid computer skills; detail oriented.
• Preferred: 1 year clinical service experience; EHR experience; injections/minor procedure assistance.

Responsibilities

• Register patients, collect payments, room patients and assist the provider with care.
• Support front and back-office duties in outpatient management.
• Discharge patients and follow up with patients or families.
• Floating to various facilities as needed by business needs.

Skills

Interpersonal communication

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Electronic Health Records

Job description

Total Rewards

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Pay range for this position is $23.42 - $34.10/hour. Actual pay is based on years of licensure. This is an Hourly position.

Overview

POSITION SUMMARY: The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED

Licensure/ Certification: LPN License, and American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of Epic Ability to maintain effective and organized systems to ensure timely patient flow.

PREFERRED QUALIFICATIONS: Experience: 1 year experience in a clinical service. Previous experience with an electronic health record. Experience with injections, minor procedure assistance

OSF HealthCare is an Equal Opportunity Employer.