LPN Care Guide

OSF HealthCare; Keller (IL); On-site; USD 33,000 - 47,000; Full time

Job summary

OSF HealthCare is seeking a Licensed Practical Nurse Care Guide to support patient registration, rooming, and assist the provider with care in outpatient settings. The role emphasizes patient advocacy to enhance the overall experience and clinic efficiency.

Responsibilities include discharge, follow-up, and performing front/back-office tasks with a willingness to float between facilities as needed. Requires LPN license, BLS, and strong communication skills; prior Epic experience is a plus.

Qualifications

• High School Diploma or GED required.
• LPN license and BLS within 2 weeks of hire date.
• Excellent interpersonal and communication skills; proficient with Microsoft software.

Responsibilities

• Register and collect payments, room patients, and assist the provider with care and treatment.
• Discharge patients and follow up to maximize patient experience and care efficiency.
• Support front office and back-office tasks; float to various facilities as needed.

Skills

Interpersonal skills

Communication skills

Microsoft software

Analytical thinking

Detail oriented

Education

High School Diploma/GED

LPN License

BLS for Health Care Providers

Tools

Epic

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Pay range for this position is $23.42 - $34.10/hour. Actual pay is based on years of licensure. This is an Hourly position.

Overview

POSITION SUMMARY: The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED

Licensure/ Certification: LPN License, and American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of Epic Ability to maintain effective and organized systems to ensure timely patient flow.

PREFERRED QUALIFICATIONS: Experience: 1 year experience in a clinical service. Previous experience with an electronic health record. Experience with injections, minor procedure assistance

OSF HealthCare is an Equal Opportunity Employer.