(LPN) Call Center Nurse Specialist / Orlando FL 32822

Mindlance; Orlando (FL); Sur place; USD 37 000 - 52 000; Plein temps

Résumé du poste

A national recruiting company is seeking a Call Center Nurse Specialist to provide support to patients through outbound and inbound calls. The role requires a Licensed Practical Nurse certification and experience in direct patient care. Key responsibilities include answering inquiries, collecting data on patient outcomes, and participating in training sessions. The position is based in Orlando, Florida, offering a contract duration of 3 months. Competitive pay is negotiable.

Qualifications

• 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience.
• Active, unrestricted Nursing license in Florida.
• Active, unrestricted Nursing license in the state of employment.

Responsabilités

• Make outbound calls to support patients in the patient support program.
• Answer inquiries from patients, healthcare professionals and consumers.
• Collect accurate data and summaries of follow-up phone calls.
• Participate in training and orientation meetings.

Connaissances

Analyze data

Strong communications-written and verbal

Effective interpersonal skills

Problem solving

Input data into computer systems

Formation

High school degree or equivalent

Licensed Practical Nursing program certification

Outils

Electronic data entry

Office software

CRM / patient databases

Description du poste

(LPN) Call Center Nurse Specialist // Orlando FL 32822

Contract

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Business Call Center Nurse Specialist

Division Pharmaceutical

Pay Negotiable

Duration 3 Months contract

DESCRIPTION

Essential Duties and Responsibilities

• Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
  • Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
  • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
  • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
  • Collect Data: Assemble accurate, timely, clear data and complete summary of follow‑up phone calls, patient inquiries, and outcomes in an electronic environment.
  • Educator: Complete patient teaching in relation to the use of products
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance.

Other Job Functions

• Performs other related duties as assigned or requested.

Job Qualifications

Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands‑on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment

License/Certifications

• Ability to obtain and sustain Nursing license in required states including but not limited to: Florida

Additional Skills

• Analyze data
• Answer telephones
• Develop/maintain networks on a broad cross section
• Input data into computer systems
• Problem solving
• Research information
• Strong communications-written and verbal
• Effective interpersonal, negotiating and communication skills required.

Computer Skills

• Online Applications
• Visual concentration on computer screens
• Personal Computer

Working Conditions/Physical Demands

• Normal office environment
• Lifting under 10 pounds

If you are available and interested then please reply me with your updated copy of resume or can call me at (678)-405-3590 .

Thanks & Regards,