Call Center Nurse

Mindlance; Overland Park (KS); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading recruiting company is seeking a Call Center Nurse I in Overland Park, Kansas. This role involves educating patients about products and supporting non-clinical associates with inquiries. Candidates must have an active Kansas RN license and at least 2 years of nursing experience, alongside good communication and problem-solving skills. The position offers a duration of over 8 months and requires the ability to document call interactions accurately to comply with regulations.

Qualifications

• 2 years of nursing experience combined with at least 3 years of clinical experience.
• Active Kansas RN license required.
• BSN preferred.

Responsibilities

• Provides education and support to individuals about products.
• Receives and makes calls regarding products.
• Documents all calls to meet management and regulatory requirements.

Skills

Computer literacy

Good keyboard skills

Strong clinical knowledge

Clear communication

Interpersonal skills

Problem-solving skills

Time management

Education

Registered Nurse (BSN or RN)

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Title: Call Center Nurse I

Location: Overland Park, KS

Duration: 8+ Months

Job details:

Primary purpose and function of this position: The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products produced and supported by Patient Services. The Call Center Nurse will also function as a resource for non-clinical associates who triage inbound calls, record patient data, support sponsored programs and initiatives.

Major duties and responsibilities that are critical and necessary, and that must be completed to achieve this position’s overall objective:

Years of experience required:

• 2 years’ nursing experience combined with at least 3 years of other clinical experience.

Specific type of experience required:

• Computer literacy and good keyboard skills
• Active Kansas RN license is required.

% of Time:

• Receives and makes calls to individuals regarding products produced and supported by Patient Services 50%
• Supports patients through education and setting of proper expectations of treatment 20%
• Documents all calls to meet the requirements of management, regulatory and compliance 20%
• Works on special projects as required 10%

Core Competencies

Business Understanding:

• Has strong product knowledge
• Is aware of major issues or problems with customers
• Uses thorough knowledge and understanding of regulatory and company policies and guidelines for pharmaceutical education
• Has good clinical knowledge about assigned disease states

Communication:

• Communicates clearly and succinctly, in person, by telephone and e‑mail
• Listens to hear and understand; clarifies and confirms as appropriate
• Probes for understanding
• Communicates and demonstrates values and philosophies of the organization

Interpersonal:

• Builds rapport and cultivates relationships with others, especially patients
• Exhibits appropriate sensitivity to feelings of others
• Interacts effectively with people with diverse styles
• Demonstrates maturity, especially by remaining calm when under pressure and coping with ambiguity
• Consults supervisors or asks for guidance when appropriate
• Develops reputation and is honest, credible, reliable, trustworthy
• Treats people with dignity and respect
• Follows up and responds in a timely manner

Leadership:

• Is committed to doing what is right for the company at all times
• Demonstrates appropriate judgment and ability to make decisions
• Adapts to change in a positive manner

Planning and Organization:

• Displays a strong sense of urgency
• Works effectively in a multi‑task environment
• Uses good time management skills

Problem‑Solving:

• Uses solution‑oriented approach and proficient problem‑solving skills
• Provides open and honest communication during the problem‑solving process

Teamwork:

• Shares ideas, information and suggestions among team members
• Provides back‑up and support to other team members

Qualifications

Education required: Registered Nurse (BSN or RN); valid nursing license in Kansas.

Education preferred: BSN.

Additional Information

This job is with one of my Financial Client.