RN Telehealth Call Center Specialist

Mindlance, Inc.; Orlando (FL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

A national recruiting firm is seeking a Call Center Nurse Specialist for a contract position in Orlando, FL. The role involves providing telephonic nursing support, answering patient inquiries, and managing data. Candidates must have an RN certification and 4 years of nursing experience, particularly in specialties such as Neurology or Oncology. Strong communication skills and the ability to multitask in a fast-paced environment are essential. This role operates Monday to Friday, 12:30 AM – 9:00 PM.

Qualifications

• 4 years or more of hands-on nursing experience and direct patient care service required.
• Active, unrestricted Nursing license in the state of employment.
• Knowledge and experience in Neurology, Dermatology, Oncology, etc.

Responsibilities

• Provide telephonic patient support as a Nurse Specialist.
• Make outbound calls to patients enrolled in compliance programs.
• Answer inquiries from patients and healthcare professionals.

Skills

Good phone etiquette

Strong communications-written and verbal

Problem solving skills

Interpersonal skills

Ability to multi-task

Education

BA/BS degree; Registered Nursing program (RN) certification

Job description

(RN) Call Center Nurse Specialist // Orlando FL 32822

• Contract

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.


Business Call Center Nurse Specialist

Division Pharmaceutical

Pay Negotiable

Contract 6 Month Temp-to-Hire on performance

Timings Mon - Fri between 12.30AM – 9.00PM

POSITION OVERVIEW

Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.

Essential Duties and Responsibilities

1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service’s practices which may include:

· Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.

· Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.

· Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.

· Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes

· Educator: Complete patient teaching in relation to the use of products

2. Participates in program specific customer meetings and training sessions.

3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.

4. Performs special projects and performs other duties as it pertains to specific contract performance.

Other Job Functions

· Performs other related duties as assigned or requested.

Scope of Position Responsibilities

· For Internal and External Relationships: Responsible for customer and patient interactions.

· For Organization Influence : Limited – Works within the guidelines of a specific program.

· Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.

Job Qualifications

· Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.

· Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.

License/Certifications

· Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana

Additional Skills

· Analyze data

· Answer telephones

· Develop/maintain networks on a broad cross section

· Input data into computer systems

· Use computerized spreadsheets to conduct analysis

· Problem solving

· Research information

· Strong communications-written and verbal

· Effective interpersonal, negotiating and communication skills required.

Computer Skills

· Visual concentration on computer screens

· Personal Computer

Working Conditions/Physical Demands

Normal office environment

Ability to travel for contract requirements

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590 .

Thanks & Regards,

ranadheerm@mindlance .com


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