LPN Behavioral Health Transfer & Intake Coordinator

Preferra Insurance; New Orleans (LA); On-site; USD 30,000 - 41,000; Full time

Job summary

Ochsner Health in New Orleans, LA is seeking an LPN Dispatcher to coordinate patient transportation, central psychiatric placement, and bed assignments. The role involves cross-training within the department, supporting transfer nurses, and ensuring timely bed availability across campuses.

Required: 2 years of LPN experience or a bachelor's degree, plus an active LPN license in the state. Excellent communication and customer service skills are essential; EPIC experience is a plus.

Qualifications

• Completion of an accredited LPN program or a bachelor's degree.
• 2 years of LPN experience; Bachelor's degree accepted in lieu of experience.
• Current LPN license in the state of practice if an accredited LPN program has been completed.

Responsibilities

• Coordinate transportation for all transport orders as dispatcher.
• Respond to system-wide requests for acute behavioral health placement with complete referral information and electronic submissions.
• Provide excellent customer service via telephone and in person with physicians, nurses, administrators, and colleagues.
• Accommodate fluctuating variables in practice setting (patient volume, acuity, staff experience, resources).
• Communicate clinical information to referring providers, admitting staff, and transfer center—assist with Epic tickets and reassess patients.
• Facilitate time-sensitive telemedicine consultations between campuses and providers and ensure workflow items are completed.
• Act as part of centralized placement team by assigning beds across campuses and controlling the bed board for community hospitals.
• Perform other related duties as required.

Skills

Computer skills

Verbal and written communication

Customer service phone skills

Self-directed / motivated

Adaptability to change

Ability to work extended shifts 8–12h

Education

LPN program or bachelor's degree

Tools

Epic EHR

Job description

Ochsner Health in New Orleans, LA is seeking an LPN Dispatcher to coordinate patient transportation, central psychiatric placement, and bed assignments. The role involves cross-training within the department, supporting transfer nurses, and ensuring timely bed availability across campuses.

Required: 2 years of LPN experience or a bachelor's degree, plus an active LPN license in the state. Excellent communication and customer service skills are essential; EPIC experience is a plus.