LPN Behavioral Health Intake & Dispatch Coordinator

MePA; New Orleans (LA); On-site; USD 48,000 - 60,000; Full time

Job summary

Ochsner Health is seeking a dispatcher/ coordinator to facilitate transportation, assist with centralized psychiatric patient placement, and manage the bed board for patient placement across campuses. The role includes telemedicine support, referral coordination, and fast, clear communication with physicians, nurses, and staff.

Required: 2 years LPN experience or a Bachelor's degree, plus an LPN license. Strong computer skills, Epic experience, and ability to work 8–12 hour shifts are essential.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent customer service phone skills and ability to multi-task.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Responsibilities

• Coordinates transportation for all transport orders through acting as a dispatcher.
• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.
• Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
• Performs other related duties as required.

Skills

Computers & software

Verbal communication

Customer service

Multi-tasking

Self-motivation

Adaptability

Extended shifts

Education

LPN program or Bachelor's degree

Tools

Epic

Job description

Ochsner Health is seeking a dispatcher/ coordinator to facilitate transportation, assist with centralized psychiatric patient placement, and manage the bed board for patient placement across campuses. The role includes telemedicine support, referral coordination, and fast, clear communication with physicians, nurses, and staff.

Required: 2 years LPN experience or a Bachelor's degree, plus an LPN license. Strong computer skills, Epic experience, and ability to work 8–12 hour shifts are essential.