LPN Behavioral Health Intake & Transfer Coordinator

Pennsylvania Psychological Association; New Orleans (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Ochsner Health in Louisiana is seeking an experienced dispatcher/LPN to coordinate transportation, bed placement, and telemedicine with a compassionate, patient-centered approach. You will support transfer centers, staff communication, and referrals while managing shifts and adapting to changing systems.

Required are an LPN license or a bachelor's degree and 2 years of LPN experience; excellent communication and computer skills are essential for this role in a fast-paced healthcare setting.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills.
• Excellent customer service phone skills and ability to multi-task.
• Self-directed and motivated with little supervision.
• Ability to adapt to changes in systems, practices, and technology.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Responsibilities

• Coordinates transportation for all transport orders as a dispatcher.
• Responds to system-wide requests for acute behavioral health placement and submits referrals for evaluations to determine admission criteria.
• Provides excellent customer service to physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume and acuity.
• Communicates pertinent clinical information to referring and admitting providers and staff; assists with transfer center calls and Epic ticketing and follow-up.
• Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Acts as part of centralized placement by assigning beds for all campuses and managing bed board to ensure timely placement.
• Performs other related duties as required.

Skills

Dispatcher coordination

Telemedicine coordination

Customer service

Multitasking

Computer literacy

Education

LPN license

Bachelor's degree

Job description

Ochsner Health in Louisiana is seeking an experienced dispatcher/LPN to coordinate transportation, bed placement, and telemedicine with a compassionate, patient-centered approach. You will support transfer centers, staff communication, and referrals while managing shifts and adapting to changing systems.

Required are an LPN license or a bachelor's degree and 2 years of LPN experience; excellent communication and computer skills are essential for this role in a fast-paced healthcare setting.