Loyalty Retention Specialist - W.I. Simonson

Sonic Automotive, Inc.; Santa Monica (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Health, Dental, and Vision benefits

401k

PTO

Job summary

Sonic Automotive, Inc. is seeking a Loyalty Retention Specialist in Santa Monica, CA, to drive customer retention and loyalty.

The ideal candidate will manage communications with previous customers, providing exceptional service and identifying sales opportunities. Competitive wages include a base hourly rate of $18.00 with potential commissions and bonuses.

Applicants must have prior automotive experience and demonstrate strong communication skills. Join our team and enjoy comprehensive training and benefits!

Qualifications

• Minimum 1 year automotive retail experience.
• Able to demonstrate pre-employment testing capabilities.
• Must be authorized to work in the USA.

Responsibilities

• Manage dealership loyalty by contacting previous customers.
• Ensure dealership exceeds retention goals.
• Utilize CRM to track customer interactions.

Skills

Automotive retail experience

Exceptional communication skills

Proficient in CDK CRM and Microsoft Office

Organizational skills

Ability to multi-task

Job description

Loyalty Retention Specialist - W.I. Simonson in Santa Monica, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

W.I. Simonsonis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Range: $120,000 to $180,000

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

TheLoyalty Retention Specialist is responsible for building dealership and brand loyalty and/or retention by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership loyalty and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealership’s overall success and presents a great opportunity and career path within Sonic Automotive.

The Loyalty Retention Specialist will report directly to the Loyalty Manager, if applicable, or Sales Manager.

Duties and Responsibilities:

• Responsible for direct communication with the dealership’s loyalty of previous lease and loan customers
• Adhere to the dealership’s loyalty process for previous lease and loan customers
• Deliver a VIP experience to dealership’s loyalty customers to ensure repeat business
• Ensures the dealership achieves and/or exceeds Financial Services and/or OEM stated retention goals
• Must multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
• Contact customers via phone, email and text to communicate lease/loan end information
• Continuous follow up with retention customers starting at a designated time period defined by Sonic standards prior to maturity date or end of contract
• Tracks all guest contact and communicates outcomes with management team
• Utilizes knowledge of customer’s current vehicle ownership (vehicle type, monthly payment, etc) to provide end of term solutions to meet the customer need
• Provide and speak to replacement payment options (lease, loan, cash)
• Schedule appointments for pre-inspections and new vehicle test drives (where applicable)
• Minimum 1 year automotive retail experience.
• Able to set priorities, multi-task, achieve goal and obtain buy-in.
• Proficient in CDK CRM (Elead).
• Exceptional communication skills, both written and verbal.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Required:

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Pay Scale consists of the following elements and ranges. Wages include an hourly rate of $18.00 / hour. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule:

• Full Time
• Monday through Sunday availability

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.